Our showroom/office is based in Quedgeley (Gloucestershire) and we do have a limited selection of items for customer viewing. Please contact us if you would like to view the item/s before purchase. We do offer a 7 day no-quibble moneyback guarantee should you wish to return furniture if not suitable. Please read our terms & conditions for further details
We accept most forms of payment. Credit/debit card payments are submitted through our automated and fully secure ePayment card processing system. We can also accept payments via cheque and bank transfer. If this is your chosen payment method then please call us on 01452 887242.
All credit card details are entered within a secure environment and encrypted for safety. Payment collected through our online credit card system are processed via Cardstream and confirmation/authorisation is emailed to you. We have never had any security problems.
Once you have completed your telephone or showroom order the following process will take place:
- Your payment is processed. If there is a problem with the card we will call you.
- We send you an email after the purchase to confirm your order. If there are any problems with the details please contact us immediately by return email.
- We endeavour to get your order to you as soon as possible and generally this will be within 21 days but occasionally this may be up to 28 days. In the event that due to supply problems, it appears there is a possibility that your order will take longer than 28 days we will keep you fully informed and offer you the opportunity to cancel your order.
- We or our carrier will telephone you to arrange a suitable delivery day.
We advertise all of our available stock on our web site although we do also have access to other products and have other furniture suppliers. Please email us and enquire if there are any products that you are interested in that we do not advertise currently.
We believe that our prices are already low, but if you have found exactly the same product cheaper then please email or call us and we will aim to beat their price.
For all orders of £500 and above, we offer free delivery* to most postcodes in UK mainland on Desser products and free local delivery on Daro products (50 miles). Orders below £500 for will incur an additional charge of £45.
* Desser delivery is usually free, with our free delivery area covering most of UK mainland. For our customers who live further afield, please contact us via phone or email to discuss delivery options. The areas that this applies to are: IV, KW, AB, TR, TQ, PL and CT postcodes.
We endeavour to get your order to you as soon as possible and generally this will be within 21 days but occasionally this may be up to 28 days. In the event that due to supply problems, it appears there is a possibility that your order will take longer than 28 days we will keep you fully informed and offer you the opportunity to cancel your order.
Please note we may have stocks available quicker than the suggested despatch date, if this is the case we will always despatch as soon as possible.
Product returns and refunds
Yes we offer a 7 day money back guarantee provided that you comply with our terms and conditions regarding this.
In the case that you will be issued a refund, it will be processed within 30 days. For full details see our terms & conditions.
If you are unhappy with any aspect of our service, please telephone on 01452 887242 or email us.
We will acknowledge receipt of your complaint and we will do our very best to fix any problem that you may have.
Customer testimonials are available for you to read on Trustpilot.